Cancellation & Refund

We know plans change. This page explains exactly what happens if yours does. It applies to every class booked through Handmade Pasta Florence.

Cancellation by you

• More than 48 hours before your class: free cancellation, deposit refunded in full.
• Less than 48 hours before, or a no-show on the day: your deposit is non-refundable, and you may be charged the full class price. By that point we've already turned away other bookings for that slot.

To cancel, message us on WhatsApp or by email with your booking details, as early as you can. Your cancellation counts from when we receive your message, not when you send it.

Rescheduling

Prefer a new date to a refund? Rescheduling is more flexible than cancelling: we're happy to move your class to another date at no cost up to 24 hours before it starts, subject to availability. After that, a change request is treated as a cancellation under the timeline above.

If we need to cancel or reschedule

On the rare occasion we have to cancel or move your class (illness, an emergency, or a class not reaching the minimum group size), we'll offer you either a free reschedule to another date or a full refund, whichever you prefer. We'll always try to give you as much notice as possible.

Refunds

Where a refund is due, we return your deposit the same way you paid it, by bank transfer or back to your card via Stripe, as soon as we confirm the cancellation. Card refunds can take a few days to appear, depending on your bank.

Questions

Anything not covered here? Write to ciao@handmadepastaflorence.com or message us on WhatsApp and we'll give you a clear answer.

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